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Our
Services
ePlanet can
help your customers communicate with your business
through phone communications, fax, e-mail, voice-mail,
chat sessions, voice over web and web-callback
requests. Contact centers need to be prepared
to queue, route and handle all of these types
of communications quickly and efficiently. We
recognized the need to maximize efficiency by
implementing call blending - establish priorities,
set thresholds and dynamically assign agents
to inbound and outbound calls based on current
inbound call volumes - and to handle predictive
and preview dialing campaigns within the same
interface used for inbound call handling. |
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