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FAQ's
(Frequently
Asked Qustions) |
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Q.
What methods of voice capture are supported by
ePlanet's technology?
-1-800 telephone dictation
- Web-based voice capture processes:
- Portable, digital recorders (Olympus, Norcom,
Sanyo, and virtually all brands)
- Pocket PCs/PDAs (Compaq iPAQ, Toshiba, Dell,
Hand Era and other brands)
- Dedicated recording systems (telephonic recording
systems, laptop recordingsystems, court room recording
systems, videoconferencing systems, bridged teleconference
systems, and numerous other systems)
- Remote Dictation Servers - ePlanet supports
the use of remote dictation servers which can
be linked back to its centralized ASP via a Virtual
Private Network Connection (VPN)
Q. Does the ePlanet technology support an automated
voice capture process?
While 1-800 phone-in dictation remains the most
common and streamlined method of voice capture,
ePlanet's other methods of voice capture are also
designed for automation and simplicity for the
end user. For example, ePlanet provides software
that securely and reliably transfers voice files
from a variety of portable, wireless devices to
ePlanet's ASP, while making a backup of the files
for the client, and subsequently removing the
source files from the device to avoid duplication
of processing. |
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