- Integrated Predictive/Preview Dialing Options (for outbound telemarketing campaigns). - Weighted Skills-Based Routing (Of All Forms of Communication) - With Multi-Channel Overlay Networking, we use skills-based routing down at the agent level, so calls are routed to the best qualified agent every time across multiple sites and regardless medium of communication (ACD voice, ACD E-mail, ACD VOIP calls, ACD Chats etc.) ePlanet supports unlimited skills and can factor in outside variables such as idle time, wrap up time and agent cost.