Hot back-up
	Carrier Class Reliability:
	CallCenter@nywhere was designed to address the reliability concerns of companies who require a level of up-time that enterprise-grade technologies are not designed to deliver. The "carrier-class" value proposition of this unique, patent-pending "hot-backup" capabilities that keep communications alive even if individual servers fail - a milestone in contact center technology.
	Hot -Backup Benefits:
	Mirrored, Distributed Architecture
	CLICK HERE TO VIEW LARGE IMAGES
	At the core of CallCenter@nywhere is its 'hot-backup' architecture. The software is written to enable each software process (hardware control, network resources, ACD queues, etc.) to be fully mirrored. Each functioning "master" resource can be simultaneously run and synchronized on another qualified server. If a master process ceases to operate, the mirrored process becomes the master. Both the master and the mirror communicate via TCP/IP and constantly update one another on all real-time information.