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Women Get Expanding Role in Global BPO

by Asad Khan, ePlanet Communications

In today’s economy of doing more with less, companies of all size must outsource services to be more competitive and have more opportunities to innovate, which in turn creates more jobs in the U.S.

Outsourcing now serves a dual purpose: it’s economical, but is also a strategic tool that will power the twenty-first century global economy. Industry revenue has risen steadily year-over-year from $45 billion in 2000 to just under $100 billion in 2012.

And the global Business Process Outsourcing (BPO) industry is projected to reach $220 billion by 2020 – at a growth rate of an outstanding 37%, due in large part to the U.S economy’s outsourcing boom. Service jobs increased to 107 million – up from 47 million, with women improving their share every year.

And it’s not only in the U.S. where women are entering – and managing – key aspects of their countries’ also expanding BPO industry.

In India, 33% of employees joining the $143 billion IT-BPO industry are women. Per findings released at the Nasscom Diversity and Inclusion Summit 2016 sponsored by IT association Nasscom, the industry — which employs 3.7 million people — has seen a major rise in the number of women joining the sector.

With one-third of the IT-BPO workforce – about 1.23 million – now women, it is important to note that they are no longer just fulfilling support roles such as HR. While the number of women in support roles has gone down from 37% in 2014 to 34%, the number of women in management roles has increased proportionately.

Riyadh, Saudi Arabia — a city not known for its IT services industry, is home to a BPO outfit run by Tata Consultancy Services (TCS), India’s largest IT services company. Most important – and very interesting – each one of the 1,000-plus employees are women.

The center is proof of TCS’s intent and ability to partner in the kingdom’s transformation journey by establishing a new industry in the country and by tapping into the talent pool of qualified Saudi women. Overall, the number of female workers has surged by 48% since 2010, per a recent Bloomberg report.

At ePlanet, our mentoring and nurturing organizational culture and architecture inspires all our people – women and men — to live and breathe dynamic, entrepreneurial, innovative ideas and creative thinking with a keen focus on efficiency, stability and ‘doing things right.’

Outsourcing has proven to be an effective resource for online retailers to operate seamlessly in a growing eCommerce market – at a reasonable cost. ePlanet’s experienced and professional team has taken BPO to another level with Business Intelligence technology based on our clients’ findings when outsourcing various aspects of their operations.

About Asad Khan and ePlanet Communications:

Asad Khan is the President and founder of ePlanet Communications Inc. Being a founder and co-founder of multiple companies around the globe, ranging from banking to digital distribution, venture capitals, nutraceuticals, logistics, and BPOs, Khan is well versed with the dynamics of business trends and specifically the value in Business Process Outsourcing.

ePlanet Communications is a global business process outsourcing provider with extensive experience in call center operations, digital media solutions, and direct response solutions. By using its integrated channel management capabilities and highly-trained staff, ePlanet develops and deploys inbound and outbound customer support fully integrated with its clients’ marketing campaigns.

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