Inbound Calling

Inbound Calling

For over a decade, we at ePlanet communications have provided our clients with unparalleled inbound services. Our years of experience and expert agents ensure that your business receives the support worthy of its stature. In a world where accessibility is key, we offer inbound services over a variety of streams and channels that are well integrated with the specific needs of your business.

Inbound services

24/7 Customer Support

In this day and age, you need a competitive edge, and sending potential new customers to voicemail was never sufficient and never will be. Human intelligence will surpass any and all artificial interaction. Our intelligent, compassionate, and highly trained professionals answer your calls around the clock, on weekends, nights and holidays; you can forward your calls 24 hours a day, all year round. We provide you with complete access to agent performance reports via our intuitive dashboards that ensure you enjoy complete visibility and transparency in results. If your business requires after hours or overflow call management, we offer some of the most efficient and cost effective solutions to meet your specific needs.

Bilingual Answering

Operating out of nine different countries, ePlanet offers its services to customers across the globe in multipleĀ languages. Our Bilingual Answering Service and multilingual agents ensure that your customer gets the best quality service regardless of their language preference. So when you partner with ePlanet, your business reach can extend to any market in a dependable, cost effective manner.

Appointment Scheduling

At ePlanet communications, we have the capability to handle all of your appointment scheduling needs. Whether you are a growing clinic or a busy hospital, we can efficiently handle all your incoming calls and appointments scheduling. Your patients no longer have to worry about long wait times or official hours to schedule an appointment. Our dedicated staff works around the clock to increase your business growth by elevating service levels and patient’s satisfaction.

Claims Handling

If your business involves dealing with a magnitude of claims, we can help you process them efficiently and effectively, eliminating fixed costs and staff investment as well as saving the precious time of your senior management time. Our innovative technology allows our eager agents to instantly determine what information is required and can readily update case files to make your decision making easier and more organized.

Conference & Event Registration

Planning a conference or an event for your business can be a monumental task that requires a diverse range of expertise. We at ePlanet communications offer custom made platforms that are capable of handling large and small volume conference and seminar registrations that cater to your specific needs. Our trained experts use custom software that are programmed to gather specific information required from attendees, based on your requirements. Alternatively, if you already have a registration system in effect, our friendly and professional operators can log into your software to initiate registration, process payments, answer frequently asked questions, and even give callers directions to your event from their respective area.

Order Processing

Efficient processing of customer orders is the backbone of many businesses and service providers. When it comes to customer retention, speedy processing of orders is as important as making the sale itself.

Our team of highly trained experts specializes in knowing your work flow and ensures that you not only increase your consumer base but also strengthen your already existing client relationships through efficient order processing and feedback.