ePlanet Communications Inc. is a global Business Process Outsourcing provider with a vast array of outsourcing solutions & services under one roof. We have specialized focus on each of the verticals, each working as a separate unit, which provides our clients’ access to a highly specialized workforce and industry expertise, quality and productivity.
ePlanet’s Business Process Outsourcing solutions include Comprehensive Call Center Solutions, Inbound and Outbound Sales, Direct Response Trial Solutions, Digital Media Solutions, Data Management Solutions, Technology Solutions and Research and Analytics – all tailored to meet the specific demands of various industries, maximizing their profitability by increasing productivity, re-engineering processes, improving quality, reducing delivery time, and cutting operating costs to increase bottom-line for our clients .
ePlanet’s BPO Model
What we can do for our clients:
Our clients can choose the level of engagement and outsourcing based on their needs: Full, Hybrid, on-Demand contact center solutions and Digital Media Solutions – stand alone or combined with our contact center solutions.
Healthcare industry is faced with the challenge of delivering the best patient care at an affordable cost. Payers and providers alike are overwhelmed with the difficult task of developing and managing quality healthcare customer service programs. Keeping costs at a minimal, building brand loyalty and creating an unforgettable customer experience is becoming increasingly difficult for today’s healthcare organizations.
Travel & Tourism
ePlanet’s full-service, private label voice reservations solution is designed for hotels by dedicated hospitality industry experts. Our professional voice sales agents answer your incoming reservation calls and enter new bookings directly into your hotel central reservation system through the relevant platform. Get the support you need, ranging from overflow or after hours coverage to around the clock service, in one or multiple languages.
Financial services industry is faced with a wide variety of challenges, from ever-growing regulatory requirements, political and social issues influencing consumer behavior to an ever increasing competition in the market place.
ePlanet understands that the biggest differentiator for financial services industry is delivering a consistent and high level of customer experience while overcoming the increasingly complex industry related challenges to maintain their competitive advantage.
ePlanet was founded in 2003 solely for servicing Direct Response Trial customers, and through our success in the Direct Response industry we have grown ever since to become a successful BPO. ePlanet’s longest standing client is in the Direct Response space and we call ourselves experts because over the last 1 years we have grown with our clients and have worked closely with them to overcome all aspects of hurdles and have evolved on each step to make their business a long standing success.