Exceeding
Expectations

ePlanet Communications Inc. is a global Business Process Outsourcing provider with a vast array of outsourcing solutions & services under one roof. We have specialized focus on each of the verticals, each working as a separate unit, which provides our clients’ access to a highly specialized workforce and industry expertise, quality and productivity.

ePlanet’s Business Process Outsourcing solutions include Comprehensive Call Center Solutions, Inbound and Outbound Sales, Direct Response Trial Solutions, Digital Media Solutions, Data Management Solutions, Technology Solutions and Research and Analytics – all tailored to meet the specific demands of various industries, maximizing their profitability by increasing productivity, re-engineering processes, improving quality, reducing delivery time, and cutting operating costs to increase bottom-line for our clients .

ePlanet’s BPO Model

What we can do for our clients:

Our clients can choose the level of engagement and outsourcing based on their needs: Full, Hybrid, on-Demand contact center solutions and Digital Media Solutions – stand alone or combined with our contact center solutions.

BPO

Healthcare

Healthcare

Healthcare industry is faced with the challenge of delivering the best patient care at an affordable cost. Payers and providers alike are overwhelmed with the difficult task of developing and managing quality healthcare customer service programs. Keeping costs at a minimal, building brand loyalty and creating an unforgettable customer experience is becoming increasingly difficult for today’s healthcare organizations.

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Travel tourism

Travel & Tourism

ePlanet’s full-service, private label voice reservations solution is designed for hotels by dedicated hospitality industry experts. Our professional voice sales agents answer your incoming reservation calls and enter new bookings directly into your hotel central reservation system through the relevant platform. Get the support you need, ranging from overflow or after hours coverage to around the clock service, in one or multiple languages.

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Financial Services

Financial Services

Financial services industry is faced with a wide variety of challenges, from ever-growing regulatory requirements, political and social issues influencing consumer behavior to an ever increasing competition in the market place.
ePlanet understands that the biggest differentiator for financial services industry is delivering a consistent and high level of customer experience while overcoming the increasingly complex industry related challenges to maintain their competitive advantage.

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Direct

Direct Response

ePlanet was founded in 2003 solely for servicing Direct Response Trial customers, and through our success in the Direct Response industry we have grown ever since to become a successful BPO. ePlanet’s longest standing client is in the Direct Response space and we call ourselves experts because over the last 1 years we have grown with our clients and have worked closely with them to overcome all aspects of hurdles and have evolved on each step to make their business a long standing success.

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Ecommerce retail

Ecommerce and Retail

ePlanet specializes in creating stunning e-stores with aesthetically pleasing and user friendly product galleries, powerful shopping carts, and simple check-out processes. Our comprehensive eCommerce solution is all you need to jump-start your business. Whether you need us to design your complete eCommerce store from scratch or want us to modify your existing e-store – at ePlanet, we do it all.

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Energy Utility

Energy & Utilities

The biggest challenges faced by Energy and Utility companies in today’s date are delivering high level of customer service and engagement, effective & timely technical support provision, and increasing growth & customer retention, all the while maintaining low operating costs.

 

 

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