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Call Centre Solutions

With the endless possibilities of communication in the world today, ePlanet’s Call Centre Solutions help you communicate with your customers via phone communications, fax, e-mail, voice-mail, chat sessions, voice over web and web-callback requests. We prepare your contact centers for effectively handling all sorts of operations including queuing, routing, and other forms of communications. Furthermore, we have maximized your effectiveness by employing call blending – where you establish priorities, set limits and assign agents to incoming and outgoing calls based on incoming call volumes. Also, it is possible to handle predictive and preview dialing campaigns using the same interface used for incoming call handling. 

Keeping Pace with an Expansive Domain

Ecommerce is the buying and selling of goods and services via the internet and has become one of the fastest growing industries of the world. At ePlanet we keep in momentum with this incessantly expanding domain by giving tangible form to our client’s business ideas. We consistently build online business platforms that are successful and profitable.

No Compromises
The Ecommerce solution at ePlanet has a user friendly interface and does not compromise on functionality. Moreover, as an added benefit, the creative design of the website does not need to be altered but simultaneously gives your business a unique standpoint in comparison to your competitors. The ePayments service feature, supported by third party payment gateways, takes care of all the credit and debit card transactions for you.

At ePlanet we have put together a team of experts who specialize in developing heavy duty Ecommerce platforms using modern techniques, tools and technologies. Our experts are also armed with the knowledge of a wide variety of programming languages such as Asynchronous JavaScript and XML(AJAX), PHP, MySQL; a combination for marketing winner web applications.

Future Planning
The highly diversified Ecommerce framework at ePlanet gives you the liberty to pick and choose Ecommerce modules according to the requirements of your business and these modules can even be altered as your business grows. Keeping in mind your possible future growth and the initial budgetary constraints any new business faces, our Ecommerce solution is an investment in your online store that can be modified in the future.

Following is the outline of some of the Ecommerce Solutions developed at ePlanet:

Order Management System:
With our OMS, you can now easily manage and maintain a database of online orders and transactions.

Content Management System: 
Whether you are a technical or a non-technical user, our CMS is a web based application designed to simplify the modification and managing of a website for our clients.

Email Marketing Solution:
Working wonders for advertisers our EMS features Mass Emailing, Icann Spam Compliance, Compatible with anti spam filters, Email tracking, Bounce Notifications, Read and Delete Notifications.

Online Marketing Solution:
After extensive research and countless hours we are proud to announce that we have successfully acquired Data Mining and Online Business Optimization Solution. This solution comprises of a vast library of optimization applications for Visitor Acquisition, Conversion, Online Analytics and Channel Analytics. Moreover, it is found to be highly flexible and can therefore be tailored by the customers to meet their
specific requirements.

Lead Management System:
ePlanet’s LMS automates the entire lead processing function, from lead capture, analysis and assignment, through to "closed loop" contact management and detailed status trend reports.

Customer Management System:
Managing your sales and customers from different domains using the one window approach has been made possible by our Customer Management System. The application of different techniques or softwares to maintain your sales records by you is deemed unnecessary, since the CMS manages all your transactions instead.

 
 
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