EXPANDING EXPERTISE

EXPANDING EXPERTISE

Travel and Tourism

ePlanet’s full-service, private label voice reservation solution is designed for hotels by dedicated hospitality industry experts. Our professional voice sales agents answer your incoming reservation calls and enter new bookings directly into your hotel central reservation system through the relevant platform. Get the support you need, ranging from overflow or after hours coverage to around the clock service, in one or multiple languages.

Our agents receive specialized training to deliver superior guest booking experiences, drive revenue per booking, and increase conversions. Our integrated call management approach matches guests with the right agent, whether they call directly or are prompted to call from your website. Our sales agents act as an extension to your hotel, selling the property’s unique features and providing a consistent experience for your consumers.

We are set up to meet all your seasonal demands and provide unwavering consistency in service delivery.

  • Inbound and outbound customer services, sales, and airline and hotel reservation programs
  • Flexibility to handle peak call volumes and ability to customize programs to serve unique needs of tourism industry partners
  • Management and reporting for continuous analysis and improvement
  • Improved customer experience with dedicated, highly skilled customer service staff
  • Access to our multichannel call center solutions
  • Reduced infrastructure maintenance
  • Reduced operating costs
  • Increased quality, compliance, and business sustainability & growth

Travel
We Provide Our Clients:

Financial service

Who We Serve

  • Airlines
  • Cruise liners
  • Hotels
  • Car rentals
  • Other travel related service providers

What We Can Do for Our Clients

  • Flight information & full reservation services
  • Ticketing services
  • Payment processing
  • Corporate travel account management
  • Up-sell/cross-sell of additional travel and tourism services
  • Irregularity information services (Crisis management)
  • First line technical support
  • Multilingual support
  • Baggage management services
  • Web-user support
  • Peek and trough volume management
  • Hotel bookings and sales