celebrating over a decade of BPO service excellence

celebrating over a decade
of BPO service excellence

Connecting the World

Business process outsourcing has established itself as a global mainstream strategy for business growth and ePlanet’s vast experience within the outsourcing services industry gives it the strategic advantage of being able to be flexible and open to varied models of delivery and operations to suit our client’s needs.

Managing a successful business in today’s day and age is not an easy task. Between omni-channel marketing, cyber security concerns and the rapid evolution of enterprise IT, there are many more facets of running a company today than there were just 20 years ago. Therefore, business process outsourcing for a variety of needs – customer service, sales, tech support, in-bound & outbound call center services, data management services, fulfillments to name a few – has become a strategic move for successful businesses in today’s world.

ePlanet Communications believes that those organizations that recognize the need for BPO sooner rather than later are often the same companies that lead their industries. By outsourcing areas that aren’t key competencies, businesses are setting themselves up for success and mitigating the chance of falling behind the competition.

We Provide Our Clients:
client services

Our Vision

is to become a strategic partner of choice by providing our clients with the best value proposition in Global Business Process Outsourcing services and deliver best in class quality & customer experience, growth and sustainability.

Our Mission

ePlanet is committed to providing our clients on-going value and success. We collaborate with each of our unique clients in creating synergies and strategic business alignments which allows us to better empower our people, with the mission to build strong relationships with customers and add value to each and every customer interaction.

Quality Assurance

Quality Assurance

At ePlanet Communications, we make every effort to ensure that our clients are provided with the best quality service at all times. When we think quality, we don’t just think call monitoring, we enforce total quality management system, which allows our team to monitor calls, complete monitoring forms, analyze results, and provide agents feedback and coaching plans. Team supervisors use these tools and systems to track agents on specific client calls as well as evaluate overall quality and performance.

We employ a three tier approach to ensure quality is maintained in every customer interaction.

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At ePlanet, we understand that our clients rely on us to provide statistical data analysis targeted towards increasing business efficiency, productivity, and sustainability in the competitive business environments. Our dedicated data analytics and business intelligence team smartly utilizes campaign data to provide our clients with continuous improvement and process optimization.

We provide our clients with high-quality end to end data analytics on the performance of various functions pertaining to their campaign.

We help clients manage their data—from the front office to the back office, to generate process innovations, improve delivery time, and increase revenue.

We believe in providing our clients with complete data visibility of our custom built Dashboard, tailor made for each of our unique client’s needs and available for viewing on a variety of cloud based devices.

With our expert data analytics team and technology, we help you turn your valuable Customer, Sales, and Market data into data driven business insights, which result in intelligent and timely decision making for better business outcomes.

Our Culture

ePlanet’s mentoring and nurturing organisational culture and architecture inspires our people to live and breathe dynamic, entrepreneurial, innovative ideas and creative thinking with a keen focus on efficiency, stability and “doing things right.” Coaching to behaviors and metrics, we employ six sigma management methodologies to promote positive attitudes and a problem solving mentality that empowers the mind and enables creativity.

  • Diversity & Pluralism
  • Human Capital Development
  • Encouraging the Heart
  • Prosperity & Growth
  • Promote Innovation & Creativity

Our Office Spaces are purpose built to encourage creative thinking and provide a healthy, refreshing environment for our staff. Our break rooms are fully equipped with Gym equipment, video gaming set up, foosball, Ping-Pong and Air hockey to help keep our millennial centric staff inspired, entertained, and motivated.

Our in-house chef prepares breakfast, lunch and dinner on the house for all our staff and all our nutritious meals are served in a state of the art cafeteria designed for our staff members’ health, comfort and relaxation.

ePlanet Communications is driven by high corporate governance and social responsibility standards. With a Global presence, not only do we believe in building strong long-term relationships with our clients, partners and employees, but also with the community we work in. We express our social responsibility in a range of corporate initiatives that impact our stakeholders and the community positively.

Our Team

At ePlanet we believe that a people strategy and commercial strategy are interconnected. We strive towards continuously enhancing our required organisational capability, the most effective organisation structure and the talent and leadership to deliver and implement operational excellence in all of our client’s programs.