Healthcare industry is faced with the challenge of delivering the best patient care at an affordable cost. Payers and providers alike are overwhelmed with the difficult task of developing and managing quality healthcare customer service programs. Keeping costs at a minimal, building brand loyalty and creating an unforgettable customer experience are becoming increasingly difficult for today’s healthcare organizations.
Leading healthcare organizations are continuing to use outsourcing services as a way to improve processes, speed up service delivery times, and increase revenue. The continuous demands of healthcare reform has forced standard business process outsourcing to evolve and expand from general, administrative tasks to the support of new technologies, management of metrics and reporting, and strategically partnering with BPO organisation that can provide subject matter expert staff the right mix of technical solutions and specialized customer service skills to enhance brand recognition.
ePlanet offers a variety of health care outsourcing services & relevant solutions to the current challenges faced by providers and payers.
“Our goal is to maximize our clients’ earning potential by reducing operating expenses and increasing the profitability of the practice, allowing our clients to spend more time with patients and less time with paperwork”
Who We Serve
- Pharmaceutical Companies
- Medical Devices
- ACO – Accredited Healthcare Organizations
- Insurance Companies
What We Can Do for Our Clients
- Manage patient phone calls
- Manage insurance eligibility
- Manage patient payments
- Confirm appointments
- Measure ‘pulse of customer’ feedback
- Provide weekly/monthly/quarterly reports on the health of the practice
- Deliver best in class quality and compliance
- Increased patient volume by referral and personalized customer services
- Substantial decrease in operating costs
- Increased patient satisfaction hence increasing patient recall
- Decreased load on existing clinical staff allows better patient care
- Improved billing and collections
- Eliminate front desk employee churn issues.
- Ability to provide manpower 24/7