Current Openings

International Inbound Customer Support Executive- Full time

Karachi

JOB SUMMARY:

Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information.

MAJOR JOB RESPONSIBILITIES:

 

  • Answer and follow-up calls professionally and provide information ab`out products and services.
  • Maintain healthy relationships with existing customers and to retain them.
  • Responding to the customer’s queries within the given time frame.
  • To ensure that the customers details and other relevant data is completely entered into the system correctly.
  • Analyze and solve problems accordingly.
  • Handle in-bound inquiries via phone, email and live chats.

Skills

  • Excellent communication in English.
  • Customer handling skills.
  • Punctual and confident.
  • Must be available to work in all shifts (Evening & Night)
  • Prior call centre experience is a plus point

Shifts:

8p-5a

9p-6a

10p-7a

Benefits

  • Excellent Salary Package
  • Monthly Performance Bonus
  • Pick & Drop Facility
  • In-House Cafeteria
  • Health Insurance Facility
  • Provident Fund
  • Loan Facility
  • Employee Recreational Facilities